How to Use Online Chat*

1. Make sure to have your contact information and product information ready
   including your product receipt number.
   
   
2. Click on the Chat icon on the right and enter your information completely
   and accurately in the form.
   
   
3. Click the Send button to be connected with a Technician.


*Technical Support Online Chat service is available:
Monday - Friday, 9am to 12am Midnight EST
Saturday, 10am - 12am Midnight EST
Sunday, 11am - 9pm EST

Benefits of using Online Chat

• No hold times
• Quick response from our Technical Support staff
• Talk to a LIVE PERSON
• No need to use cell phone minutes
• You can choose to receive a transcript of your CHAT session
• Information from your previous CHAT sessions is often available for future technical support