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Priority Care

customer feedback


Read what customers are saying about our Online Chat service »

"Great. Fast. Informative. Educated. Nice.. "

"Great service. Tech worked with me through my questions and did some research."

"Good, professional, timely and fixed the problem. Not the experience I have had with other vendors/support."



tech forum

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tech support services
chat

Online chat Micro Center Tech Support's Online Chat allows you to speak with a Technical Support representative without picking up your telephone. Online Chat is available during Technical Support's normal operating hours: Monday - Friday, 9am to 12am Midnight , Saturday, 10am - 12am Midnight , and Sunday, 11am - 9pm EST. Click here to get started »



email

Our Technical Support representatives are here to answer your computer questions! You can send us an email outlining your technical issue, and we will send you a response within 1-2 hours (during business hours only). Please have your product information ready to include with your inquiry. Click here to access our Tech Support Email Form »

forum

Sign up with our exclusive Tech Support forum where you can submit your computer questions. Our tech support community will answer your post directly, plus you can review other members' comments to find a solution to your technical problem quicker. Click here to sign up now »

in-store

Computer repairAs a service to our customers, Micro Center offers free in-store technical support. Stop in any of our store locations during regular business hours, and our expert staff will answer your computer questions. For store hours and directions, visit Microcenter.com for more information.

Click here for more information about our In-Store Service & Repair »

OR

Check the status of your existing repair »

remote access

LogMeIn Remote AccessNeed a break? Let technical support do the work to get your computer back online. With our secure remote access service, our tech support representatives can better diagnose your system's issues and fix your computer problems more efficiently. Click here to get started with LogMeIn Remote Access Service »




frequently asked questions

Q: Does Micro Center Technical Support provide assistance for products not purchased at Micro Center?
A: Yes. Micro Center Technical Support does provide service for non-Micro Center products, but there is a service fee charged for assistance. Customers who purchase products at Micro Center get free technical support for the first 90-days after purchase.

Q: How much is technical support?
A: Micro Center provides a variety of free resources to our customers including an online Tech Center, Technical Support Forum , Tech Support Blog , and Tech Demos. Plus, Micro Center customers get free technical support for the first 90-days after their purchase. Micro Center retail stores also offer free walk-in technical support to any customer during scheduled hours. If you require additional assistance, you can contact one of our technical support representatives using our Live Chat service or our phone number (for U.S. only). Your initial inquiry to technical support is at no charge, but you may have to pay a troubleshooting fee for comprehensive technical support. Rates vary depending on the nature of your call. Ask your technical support representative for details.

Q: When is Micro Center Technical Support open?
A: Micro Center Tech Support center is open Monday - Friday 9am - 12am Midnight, Saturday 10am - 12 Midnight, and Sunday 11am - 9pm EST. Micro Center does provide technical support at our retail locations during regularly scheduled store hours. Online resources are available 24/7 through our website – microcentertech.com or from our Tech Center , Twitter, Facebook, Blog and YouTube pages.

Q: Do you offer technical support in Spanish?

A: Currently, Micro Center does not offer any foreign language technical support.

Q: What is Priority Care?

A: Starting December 2010, Micro Center is offering an exclusive technical support program at select stores across the U.S. This program provides members first-class support when they need help with their technical problems including a diagnostic CD, priority status when calling technical support and additional service at no extra cost. See a Micro Center store associate or ask a technical support representative for details.

Q: Does Micro Center have a repair service?

A: Yes. All Micro Center store locations have an in-store repair Service Department. Micro Center will service most brands available at Micro Center stores and online. Micro Center Service Department will also repair products not purchased at our store. For more information on our in-store repair service, go to our Service Information page here »

Q: Where do I go for a warranty issue with my product?

A: Micro Center provides support for any extended warranty purchased with one of our products. If your product still has a manufacturer warranty, consult your product’s user manual for more information.